Return Policy

When you receive something you weren't expecting, we feel your pain. That's why we're here for you every step of the way in your shopping journey, including returns and exchanges!

We have a 14-day return policy, which means you have a maximum of 14 days from the date you've received all your purchased items in the same order to submit the return request.

Please note that the return shipping fee must be covered by the customer, unless the original products are defective.

How to return an item?

- Step 1: Please contact us at hemman.official@gmail.com indicating the item(s) you would like to return, the order number, the reason for the return, and a photo of the item in its current state. If there are quality issues, please provide images of the exact faulty parts of said items and the tag (including the QC Tag).
- Step 2: If your return is accepted, we’ll send you the instructions on how and where to send your package.
- Step 3: Once your returned items are back at our warehouse, they will be inspected and processed and our convenient customer service team will then get you a speedy refund!

Return Conditions

- Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can make it right for you.
- All item(s) must be in the same condition that you received them, unworn or unused, with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will not qualify for a refund.
- Items sent back to us without first requesting a return will not be accepted.
- 2 or 3 piece sets can not be refunded or exchanged individually.
- The original shipping fee is non-refundable (regardless of whether your order includes shipping fees or not), and will be deducted from your total refund amount.
- Please note that purchases made with coupons cannot be returned or exchanged. If you made a purchase with a combination of a coupon and a regular form of payment, only the amount exceeding the coupon value is refundable.
- Please do not send your item(s) to the sender's address listed on your package. This is not the return address and will delay the processing of your return & refund. Please make sure to send your return to the address we send to you.
- Please make sure you have not included non-Hemman item(s) by accident in your return package. We will not be responsible for sending those items back to you.

Please note that the conditions below are not deemed as defective in quality:

- Loose threads, raw edges, thickness, a touch of fabrics, and differences in color due to differences in monitor display are NOT treated as quality issues.
- Returns due to dissatisfaction with styles, colors, and changes in personal preferences are NOT treated as quality issues.
- Damages due to use, wash, improper maintenance, self-repair, modifications, or other human factors are NOT treated as quality issues.
- Please refer to our sizing chart for decisions on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.
- Due to differences in design and style between items, there may be slight differences between different items in the same size. Please refer to the actual measurements.

Where Is My Refund?

If your refund is approved, you’ll be automatically refunded on your original payment method. Please remember it may take up to 3-7 days for your bank or credit card company to process the refund to your account.

Additional Notes:

Final Clearance Return Policy:
-Please note that items marked as final clearance cannot be returned or exchanged.
-Final clearance items are typically discontinued or end-of-season products that are offered at heavily discounted prices. In order to offer these discounts, we are unable to accept returns or exchanges on these items.

Accessories, Lingerie, and Intimate Items Return Policy:
We value our customers and want to ensure their satisfaction with every purchase. However, please note that certain products are not eligible for return or refund. These products include accessories, lingerie, and intimate items such as bras, panties, and socks. Due to the personal and hygienic nature of these products, we cannot accept returns or exchanges for them. We take the health and safety of our customers seriously and cannot resell these products once they have been opened or used.

Failed Delivery：
-Note that Hemman is not responsible for any failed delivery attempt caused by the negligent behaviors of customers. Negligence includes, but is not limited to, refusal of shipment confirmation and incorrect consignee's information (such as order address, contact number, or consignee's name). In this case, we are unable to file a refund for you. If you find your order information is wrong, please contact us ASAP at hemman.official@gmail.com with your order number and the correct information.